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"THANK YOU VERY MUCH SERVICE DEPT FOR ANOTHER GOOD INSPECTION AND SERVICE.WE CAN ONLY REMEMBER ONE OF YOUR NAMES WHICH WAS JEFF BUT THANK YOU ALL OF YOU.AND WE WILL ALWAYS HONER YOUR EXCELLENT SERVICE AND WHEN WE TRAVEL COAST TO COAST WE ALWAYS SAY THE SAME THING WHISH WE COULD
GO TO B.R. HARLEY SHOP.WELL WE SURE WILL WHEN WE CAN.
YOU ARE THE BEST OF THE BEST"
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| By: ROSALIE/LARRY lubbock,TX |
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"My wife goes into the BR HD Dealership with a friend to by birthday present (for the friend). I called them and was going to meet them there and just look at the new 08's. Bob Porter was the salesman (Highly Recommend him). Wasn't pushy, but very knowledgable, just asked what I liked in a bike, stated what I was interested in, showed me the Heritage Softail Classic, I really didn't like the spoke rims, so lead me over to the parts counter to show me my options. (Can't remember the Parts guys name, but extremely knowledgable) found the rims I wanted, stated how long it would take to order, and within 30 minutes later Cale had me in the Finance office, and 30 minutes after that, I was a new Harley Owner. Highly Recommend the Dealership, it was a Great experience, thanks to all. Kevin & Amy Young"
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| By: Kevin Prairieville,LA |
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"I just wanted to drop a few lines in here. First thing the riders edge course and instructors are fantastic (Joel and Doug)and Greg, Troy, and last but not least Kathy. Thank you all very much... My experience at the B.R. dealership has been awesome everyone and I mean everyone has been so friendly it's now family... Cale works magic on financing I am so happy with my purchase and all the help thank you all so much... Your Dealership ROCKS!!!"
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| By: Frederick Baton Rouge,LA |
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| By: Anonymous denham springs,LA |
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"Great Shop! Good Sales! Friendly People!"
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| By: Anonymous Baton Rouge,LA |
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" I purchased my 07 Electra Glide Classic from B.R. store-Vinnie was salesperson. He was excellent-very knowledgeable and truly a joy to deal with.
I wanted to change exhaust, and after speaking with Wayne at the Hammond store, he assisted in the purchase of Rinehart slip-ons and the HD Race tuner. I couldn't be more happy with them. Richard in service was a big help- I needed to pick up my bike early (7am) so I could get to work, and he helped me get out of there quickly.
I wish to thank Vinnie, Wayne, and Richard- they are the best. I would not hesitate to recommend either of your stores to my friends and family for their Harley-Davidson purchases and service."
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| By: Conrad Paulina,LA |
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"We purchased a 2008 Electra Glide Classic in September. Our salesman Troy was so helpful and very knowledgeable in helping us with our purchase. WE could not have ask for better service. We will refer this store to all of our friends as well as the prompt service that we received from our salesman. Debbie and Terry McConnell/Prairieville,La."
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| By: Terry & Debbie Prairieville,LA |
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"After purchasing a few new automobiles and the experiences I had trying to get work done under warranty, I was real leary of adding the 5 year bike plan, and the 2 year tire and wheel plan to my purchase of a new Harley. I've been pleasantly surprised. I recently had a real wheel replaced because of chrome flaking and I told the service department about a nail I had pulled out of the tire. The tire didn't leak air but apparently they were concerned about the location of where the nail was because when I returned to pick up my bike, I had a new rim and a brand new tire, all at no cost to me. A big thanks out to Kristie. My next Harley will also have the extended warranty, and tire and wheel coverage."
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| By: gary denham springs,LA |
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"We chose HD of BR because of the friendly people and the wonderful service we got when we bought our bikes. We could not get any service like this around where we live. We shopped around and called Kale and told him what we found and he laughed and said to come and see him. We went picked out two bikes,a sportster and an ultra classic on Wednesday evening. On Thursday evening Kale called,told me the note and I could not believe what he said. Saturday morning we picked up the bikes and was treated like we never have been before, it was the best experience we ever had buying a bike. Thank you, Kale, Vinny,and Joe. PS they did not have enough stars in the rating."
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| By: Justin Houma,LA |
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"My wife and I have had a great experience with your personal every time we come into either of your stores. We usually shop your hammond store and everyone is always very helpful. We can only have the highest respect for the way you manage your dealership and your personal. THANK YOU. "
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| By: dale bogalusa,LA |
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"This is my 4th Harley to own, the last one prior to this one was a 1980 Harley Lowrider,,,,,I was VERY pleased and VERY impressed by the sales person Mr. Bob Porter, he guided me through each step and kept me posted on the progress. He was very knowledgible on the bikes and made sure that I made the right choice. I am VERY proud of my 2007 Electra Guide Classic. Thanks Bob and Harley Davidson of Baton rouge. We shall be friends for years. Glenn"
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| By: Cecil Glenn Saint Francisville,LA |
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"From the time I walked in the door until I left with my new bike, Everyone I delt with treated me like family. Troy, who sold me my bike, kept everything I told him in mind when helping me decide on what to get. Not once did he try to push me toward something I didnt like. I just want to say thanks for such a great experience and I know where I will go in the future for anything I need for my new bike. THANKS"
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| By: VAN WALKER,LA |
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"excellent buying experience. no pressure, happy to help and knowledgeable staff. Very pleased with purchase.
(sorry, I don't fully trust any service dept. factory certified or not)"
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| By: Carl Denham Springs,LA |
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"I just wanted everyone at HD of BR to know we bought our Road Glide today and the experience was wonderful. Bob in sales was fantastic with all his knowledge of the bikes and Terry in finance was great. We also enjoyed meeting Gene in parts and Stephanie in the clothes department. Everyone we met was so helpful and friendly. I really could not ask for a better day, and last but not least, The ride of our new Road Glide is terrific. Thanks to all! Your help and support is most appreciated."
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| By: Teresa Prairieville,LA |
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"I've buy several motorcycles over the years. Never ever have i been treated like this. Your dealership treated my wife and i as though we were a part of a big family. All the questions we asked were answered with a smile. Everytime we enter the store we are always greeted with a friendly hello. My sales person was Kathy and a lot of help from Greg. We are very pleased with our 07 Ultra Classic. I would highly recomend this dealership to anyone who is remotely interested in buying a new or used bike. I'm sure they will have an experience of a life time. The dealership and it's staff are outstanding."
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| By: Willard Baton Rouge,LA |
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"My overall experience in the Baton Rouge store continues to be outstanding! As a new rider, Vinny put me on to the correct path for success by taking the Riders Edge Course and renting a few bikes before buying. The course was excellent and very professionally done. It wasnt a "gimmie" course and was challenging. I plan to rent a few bikes and then make a purchase. Greg, Vinny, Kathy, Mrs Deb and Cassie have gone out of their way to make sure my harley experience is the best possible. Keep up the great work!!!"
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| By: Kevin Baton Rouge,LA |
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"Best damn purchase experience I've ever been thru,great bunch of people who's only concern is YOU"
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| By: stephen denham springs,LA |
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"I just purchased a 2007 Electra Glide Ultra Classic Firefighter Special Edition.This was the most pleasurable purchasing experience I have ever had. The staff at Hd of BR are the greatest in every way.Everyone went above & beyond to assure everything went smoothly.My purchase started with John in sales (Super Guy ).For my long list of add-on accessories I was assisted by Jed,David in parts,Mrs. Donna, and most of all Greg Robichaux. Greg followed my purchase from order to delivery.Terry in finance was a pleasure to deal with.You have a staff of employees you should very proud of.They are truly an asset to your dealership and Harley Davidson.Your entire dealership is a true definition of " Customer Service " ."
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| By: Michael Maurepas,LA |
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"This was my first bike that I purchased, ever. I had an idea as to what I wanted. Vinny helped me to find the right bike that fit me like a glove. He could have steered me to something bigger & more expensive but instead he honed in onto what I was looking for & helped me find the perfect bike. The customers that I met there made me feel like part of a FAMILY not like the new kid on the block that I was."
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| By: Bruce Chalmette/St.Francisville,LA |
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"This was my first bike that I purchased, ever. I had an idea as to what I wanted. Vinny helped me to find the right bike that fit me like a glove. He could have steered me to something bigger & more expensive but instead he honed in onto what I was looking for & helped me find the perfect bike. The customers that I met there made me feel like part of a FAMILY not like the new kid on the block that I was."
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| By: Bruce Chalmette/St.Francisville,LA |
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"I bought my harley from the Baton Rouge store, but I was wondering if I can use the coupon book they gave me in the Hammond store since I live only 3 miles from them. Please let know. Thanks ... Mr. Fontenot - Your coupon book will be honored at our sister store in Hammond - Please call our Sales Manager, Cale Guidry with any additional questions."
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| By: Urban Ponchatoula,ME |
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"I have been to the dealership several times and have always been welcomed and treated like I was a part of a family. I did not purchase my bike from here, but I will purchase my next one here. I always enjoy visiting the B.R. Dealership if for nothing more than just to say hi and mix and talk to others, they're always friendly and open for conversation or ready to help with my needs.
Thanks Baton Rouge H.D
Leroy Canezaro Jr."
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| By: Leroy Maringouin,LA |
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"I wanted to send an email to Malcolm. I have bought three new Harleys at this dealership since 1997 and have never had a problem with service until recently. My bike was in the shop from May 1st through May 4th for some warranty work. Last weekend (May 20th and 21st) was the first opportunity I had to ride it since it was in the shop. On Sunday, I broke down in French Settlement, La. and had to call a friend to pick me up with a trailer. Monday, May 22nd, I dropped the bike off at your dealership. I thought the problem could have been attributed to the previous work that was done and expected the service department to at least look at it to see what had happened. On Wednesday, the 24th, I called to see if it had been looked at and was informed by one of the service desk guys (not Sam) that my "appointment date" was June 20th. Needless to say, I was not positively excited. I want to thank Donna, Sam and Greg Robichaux for taking a personal interest in my recent "Service-Related" experience and getting the results that I have been accustom to receiving. If it were not for these three dedicated and sincerely caring individuals, I might possibly have never set foot in this dealership again. Sam is a true asset to your service organization and I hope you appreciate his dedication. He possesses a quality that many in the service department do not. I'm not sure what Sam's official title is, but it should be "Customer Service Relations Manager.""
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| By: Darvin Denham Springs,LA |
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"HARLEY DAVIDSON OF BR WAS AWESOME!!! WE WALKED IN AND GOT EXACTLY WHAT WE WANTED, PLUS LEARNED ALOT OF THINGS WE DIDN'T KNOW. GREG AND DEBORAH WERE WONDERFUL; THEY GOT US THE BIKE AND THE GEAR WE WANTED. NOT ONLY DOES OUR BIKE LOOK GOOD BUT WE LOOK GOOD RIDING IT. I NEVER THOUGHT I WOULD WANT A HOG, BUT NOW I'M A TRUE LOVER. "
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| By: ASHLEY BATON ROUGE,LA |
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"Once again this Dealership has went above and beyond. I brought my Classic in to have the CD player checked. Julie kepts us updated on the progress because we were waiting on the bike. Julie explained everything that was done to our bike and if it didn't resovle the problem just to call and she would contact the factory. Today I was surprised by a call from Julie just to check on the work that was doneand told her everything was fine. The phone call was the real reason behind this comment.This is why I ride
2 1/2hrs. to get service done because with this dealership the customer really does come 1st. "
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| By: Karl Wesson,MS |
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"Well, it was time to have some work done on our H.D. and as usual we rode to Baton Rouge Harley Davidson and went into the service department. Calculated our miles and said, well it is time to do some things. After discussing different options with the professional staff we gave them the keys and said we'll see you later. They performed the work, as usual, with the utmost integrity. Our Road King runs, sounds and operates like it's brand new again. We can't thank you enough, as usual, so we'll start out by thanking the service manager DeWayne and staff Sam, Pete, Julie, Richard and the tech. Rob Rangold. Thank you ALL for wonderful service from great people, the best of the best. Also, thank you Deborah for introducing us to the Loyalaty Card and what a great idea. We are looking forward to the opening of the new Hammond store, as we're sure it will be operated as professional as the Baton Rouge store. Now if you would only build a new one in Texas it would be an asset to all of us Harley riders here. Regards, Larry and Rosalie - Spring, Texas "
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| By: LARRY & Rosalie Spring,TX |
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"I have been to a lot of H-D dealers all around the USA. You can belive me when I say that Baton Rouge H-D is the best dealer I have been to. The people there, sales, clothing, parts, service will go out of their way to help you get what you are looking for. I thank each one that has helped me to purchase my new Ultra Classic. If you don't visit them ( BR H-D ) you'll be missing out on a great experience. "
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| By: Kennith & Sandra Houma,LA |
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"Hey... Just wanted to make a comment about Julia at your service desk. I feel she is a real asset to your operation, good personality, knowledgable, does not mind
at all getting her hands dirty... and most of all handles herself professionally... Also, If she does not know the answer for something, she goes and ask, instead of making something up, (which is noticable if you know anything about motorcycles....
Just wanted Malcolm to know this, needs to keep her happy."
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| By: Dennis Mandeville,LA |
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"Have not used service dept. yet. But feel pretty sure they too will be exceptional."
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| By: glen slidell,LA |
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"Everyone made us feel like family. The dealership has such a relaxed atmosphere and it puts you at ease. Joel and Bill taught us how to ride. Ronnie helped us in everyway possible to pick out the right kind of bikes for us. Terri made the financing a breeze and Peter explained evrything before we even had a chance to ask when we took delivery of the bikes.
Go ring the bell! The road starts there!!!!!!"
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| By: Pamela & Mike Pearl River,LA |
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"All around fantastic experience. They blew their competition away with their hospitality and service.
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| By: Tim Destrehan,LA |
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"On 8/26/05, I was going from Orange Tx to Fort Walton FL on Ih10 and the rear tire on my 1997 Sporster went flat at about 8:00 am. I called home and had my wife look on the internet for a HD shop in Baton Rouge.She got your number.I called and you sent a truck to pick myself and bike up. Put a new tire on. You did very well Thanks alot. H.W. Aaron"
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| By: Howard Orange,TX |
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"ONE OF THE BEST SERVICE DEPARTMENT'S I EVER USED. THEY ARE FAST, FRIENDLY AND VERY UNDERSTANDING. KEEP IT UP!!!! PLUGGA"
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| By: PLUGGA PRAIRIEVILLE,LA |
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"THANKS AGAIN DAVE, SAM AND YOUR CREW. ANOTHER VERY COMFORTABLE TRIP AND NO PROBLEMS THANKS YOUR SERVICE, AS USUAL WHEN WE RIDE THOUSANDS OF MILES ON TOP OF OUR ROAD KING CONFIDENT THAT IT HAS HAD THE BEST SERVICE BY THE BEST PEOPLE IN THE BUSINESS. SEE YOU SOON. WE ARE OUT OF HERE HEADED FOR THE VALLEY.
REGARDS - ROSALIE AND LARRY
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| By: Larry Spring,TX |
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"we just bought a motercycle from yall it was one of the best experiences if not the best we have ever had anywhere & we had our other motercycle serviced with yall & the service was as well super everyone there went out of there way to make us happy & take care of all of our needs & i just wanted to tell everyone there thanks again "
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| By: glory& barry saint amant,LA |
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"this is an awsome dealership couldn't have been any better people to buy my first Harley-Davidson motorcycle from. They made it truely a great experience.
Thanks
Doug Beard
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